End User Computing Portfolio Manager

End User Computing Portfolio Manager

The End User Computing Portfolio Manager is responsible for overseeing a team of engineers to architect, design, build, maintain, and support the Firm’s computing experience worldwide. This team develops and implements strategies to optimize the performance and availability of end-user computing devices.

The company is located in Washington D.C. and the candidate will be required to come onsite x1 day per week. Hours, M-F 9:00 a.m. - 5:30 p.m.

What You Will Be Doing:

• Oversees an engineering team to deliver the full lifecycle of the Firm’s computing experience, ranging from strategic planning through into operational support and maintenance.
• Owns the strategic roadmap for the Firm’s end user computing portfolio of solutions and services, maintaining close partnership with other IT and cross[1]functional stakeholders to remain aligned with business needs.
•  Manages and leads a team of engineers responsible for providing support services to end-users, including hardware and software installations, configuration, and maintenance.
• Defines end user computing policies, procedures, and standards in coordination with IT and cross functional stakeholders and ensures compliance across the organization.
• Establishes standards metrics and evaluates performance against them (e.g., end-user satisfaction, incident resolution time, service level agreements).
• Oversees work of team members, ensuring quality and timely completion of assigned tasks.
• Trains junior staff, mentors’ team on best practices, and transfers knowledge of legacy systems and designs.
• Reviews new hardware proposals for the Firms end points and supporting infrastructure and provides input into purchasing and design decisions.
• Reviews software and application proposals and provides input into purchasing and design decisions.
• Researches and establishes a point of view on new technologies requiring a shift in approach (e.g., including support for Windows Universal Applications, touch enabled devices, evolving the use of Microsoft 365).

Required Skills & Experience:

• Appropriate technical certifications are preferred.
• Demonstrated experience in information systems management, including planning, budgeting, and implementing end-user computing services.
• Demonstrated experience in a managed workstation engineer role, preferably supporting Microsoft enterprise software and platforms.
• Demonstrated experience driving large technical projects and leading technical staff.
• Demonstrated experience with operating system deployments, task sequences with SCCM for upgrades, and patch management.
• Demonstrated experience with group policy management (e.g., Active Directory).
• Demonstrated experience with scripting languages to enable automation of common support functions (e.g., PowerShell, VB, JavaScript).
• Experience with configuration / management of distributed file systems.
• Experience managing desktop services with support for multiple browsers and versions.
• College degree is preferred, ideally in Computer Science, Information Systems, or a related technical discipline. Master’s degree is preferred.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship