Senior Desktop Support Engineer

A prominent subsection of the State of Mass is looking to onboard a Senior Desktop Support Engineer. In this role, you will meet the organization’s business needs by managing desktop and application solutions. A successful candidate will have the skills to resolve user support issues while collaborating with other support engineers. You will participate in and lead initiatives and projects, meet deadlines, and deliver quality results. Additionally, this role will provide direct technical assistance and support to Technical Support Specialists and work directly with external customers to resolve issues in live production environments.
The ideal candidate will have the ability to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. You will be measured by your ability to resolve complex hardware and software issues while delivering an exceptional customer experience. The ideal candidate with have 5-7 years of experience in supporting Windows 10, Microsoft Office 2016, Symantec Endpoint Protection, Active Directory, Desktop Hardware Support (Dell/HP), MCSA or MCSE and windows patch management.
This will be a fully onsite position requiring 5 days a week in Downtown Boston and all candidates must either be U.S. citizens or Green Card holders as this position cannot provide sponsorship.
Key Responsibilities:

• Provide Technical support for desktop and laptop computers running Windows 10 and Microsoft Office 2016
• Manage Symantec Endpoint Protection and implement necessary policies to ensure endpoint security
• Manage and maintain Active Directory users and computers, groups, and policies
• Provide hardware support for Dell and HP desktops and laptops
• Implement Windows patch management policies to ensure system security
• Maintain and update hardware and software inventory using Manage Engine AD360 and Lansweeper ITAM
• Manage Desktop deployments, software deployments, and updates using SCCM
• Utilize Bomgar Remote Support to troubleshoot and resolve technical issues
• Writes scripts and automates tasks to improve efficiency and streamline processes

Qualifications:

• Bachelor’s degree in CS, IT or a related field
• 57 years of experience in supporting Windows 10, Microsoft Office 1026, Symantec endpoint protection, Active directory, Desktop Hardware Support (Dell/HP), MCSA or MCSE and windows patch management
• Valid Drivers license
• Covid19 vaccination

Applicants must be currently authorized to work in United States on a full-time basis now and in the future.
Research show that women and underrepresented groups only apply to jobs only if they feel they meet 100% of the qualifications. Motion Recruitment encourages you to break that statistic and apply. No one ever meets all of the qualifications. We look forward to your application. Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 11 major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.