Tech Support Engineer (Cambridge, MA)

This client is seeking a Helpdesk Sr. Specialist to join their team and provide outstanding customer service to end users on a variety of technical issues. The successful candidate will identify, research and resolve technical problems, responding quickly to telephone calls, email and other requests from personnel. The Helpdesk Sr. Specialist will provide support for desktop hardware, printers, application support, security administration and telephone administration. The position may require travel to sites in downtown Boston, Springfield, Charlestown and other locations within Massachusetts.

As a Helpdesk Sr. Specialist, your primary responsibility is to provide exceptional customer service to end users on a variety of technical issues. This will involve identifying, researching and resolving technical problems, responding quickly to telephone calls, email and other requests from personnel. Additionally, you will be expected to provide support for desktop hardware, printers, application support, security administration and telephone administration. You will also have the opportunity to participate in special projects as assigned, continuously improve systems and processes, track issues using appropriate tracking systems and ensure compliance with Service-Level Agreements (SLA). With these responsibilities, you will play an integral role in ensuring the smooth and efficient operation of the client's technical systems, and provide critical support to end users.

This is a hybrid role that requires 2-3 days a week in the office located in Downtown Boston, along with additional travel in the Greater Boston area at times.

Required Skills & Experience

• 1-5 years of IT Support experience 
• Bachelor’s Degree in Computer Science or related field
• Active Directory experience.
• Cisco VPN experience.
• Experience with desktop computers and laptops.
• Office 365 experience.
• Windows 10 experience.
• Windows Networking experience.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Flexibility to travel to other locations in MA.
• Bachelor's degree in a related field preferred.

What You Will Be Doing

Tech Breakdown

• 95% Mac
• 5% Windows

Daily Responsibilities

• 80% Hands On
• 20% Team Collaboration

Applicants must be currently authorized to work in United States on a full-time basis now and in the future.

Research show that women and underrepresented groups only apply to jobs only if they feel they meet 100% of the qualifications. Motion Recruitment encourages you to break that statistic and apply. No one ever meets all of the qualifications. We look forward to your application.

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 11 major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

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You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.