Help Desk Specialist

Boston, Massachusetts

Local Only

Full Time

$50k - $57k

A care management organization located in Boston is currently looking to onboard a Help Desk Specialist to join its Operational Support Group. The organization has been a leader in developing and providing its customers/clients with integrated healthcare for over 50 years. 

This is a hybrid position requiring on-site presence 2-3 days a week and potential travel to other locations in Massachusetts. This position will focus on providing customer service to end users and includes support on: desktop hardware, printers, application support, security administration, and telephone administration. The ideal candidate would have sufficient experience with Active Directory, Office365, Cisco VPN, and Windows 10+. Required Skills & Experience - Bachelor's Degree or equivalent experience
- 3+ years in Windows Networking Experience
- Experience with Laptop or Desktop support
- Sufficient Experience with Office365, Active Directory, Adobe, and Windows 10 and 11
- Experience with Asset Management tracking systems 
- Android or Apple experience preferably in based devices in an enterprise-level environment
- Professional with ServiceNow
- Ability to track and monitor ticket requests in an efficient manner 
What You Will Be Doing
  • Prioritize tasks and establish expectations for assessing and determining when to escalate issues
  • Monitor and manage ticket requests to ensure they are resolved promptly and with the company’s SLA requirements
  • Maintain comprehensive records in ServiceNow to aid in ongoing systems improvement, workload tracking, and identification of recurring issues
  • ???????Encourage employees to use self-help procedures and ServiceNow knowledgebase articles
  • Encourage employees to use self-help procedures and ServiceNow knowledgebase article
  • Keep track of IT systems, applications, and software licenses using CCA’s approved asset tracking systems
  • Assist employees with Cisco VPN connectivity and provide support for assigned networks
  • Help employees with their mobile devices, such as cellphones and tablets
  • Offer troubleshooting services for both onsite and remote environments
The Offer You will receive the following benefits:
  • Medical Insurance
  • Dental Benefits
  • Vision Benefits
  • Paid Time Off (PTO)
  • 401(k) 

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Research shows that women and underrepresented groups only apply to jobs if they feel they meet 100% of the qualifications. Motion Recruitment encourages you to break that statistic and apply. No one ever meets all of the qualifications. We look forward to your application. Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 11 major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

Posted by: James Krumsiek