Lead UX Researcher - SaaS Firm - Remote

Boston, MA

100% Remote

Full Time

$175k - $200k

This role is at a company in the health and wellness space. They are working on building their customer engagement platform team and need an experience User Experience Researcher to help drive large scale research projects for their medical provider audience. This individual will be responsible for developing research best practices across their design organization and will help to steer UX Research Leadership efforts.

You will be improving a platform that has millions of users, drives millions of dollars in revenue and is changing the landscape of the health and wellness industry. Your research will inform the direction of major product improvements to drive adoption of a product suite with growing market share.

Required Skills & Experience

  • 5+ years of UX Research experience or relevant experience in a research field
  • Deep knowledge and expertise in in-person and remote user research
  • Understanding of ethnography, survey design, and quantitative research methods
  • Excellent communicator and story-teller. You can be the Voice of the Customer and deliver insights to internal teams
  • Proven ability to work cross-functionally and win buy-in from design and engineering departments
  • Portfolio demonstrating past work and accomplishments

What You Will Be Doing

  • Partner with product, design, and engineering to take research findings into actionable insights
  • Develop journey maps, design validation criteria, and provide VoC within internal groups
  • Perform End-to-End research, provide direction and support throughout the research process
  • Be a SME with an understanding of journey maps and persona development to gain adoption across the design org

The Offer

  • Bonus eligible

You will receive the following benefits:

  • Medical Insurance
  • Dental Benefits
  • Vision Benefits
  • Paid Time Off (PTO)
  • 401(k) including match

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by: Eric Nolan