Senior UX Researcher - CONTRACT

Boston, MA

100% Remote

Full Time

$60k - $70k

Job Description

This company is a leading provider of innovative solutions for significant risk data analytics challenges. They use the power of data and advanced analytics to help our customers make better, timelier decisions. Our innovative solutions enable organizations to manage risks like identity theft, fraud, money laundering and terrorism and prevent financial crimes and scams. A Senior UX Researcher contributes and leads investigation and understanding of user behaviors, needs, and motivations. They own and execute part of the UX research strategy for a business or product line. They use observation techniques, interviews, task analysis, and other feedback methodologies and ensure our strategies and products are tested with users.

They’re seeking a Senior User Experience Researcher to help internal stakeholders in our Healthcare group to better understand internal and external end-user behaviors, needs, and motivations. You will work collaboratively with Product Managers, UX Designers, Sales, and Engineers to develop testing strategies, evaluate data and propose strategies for a data focused market solution. The ideal candidate should be analytical, with a talent for problem-solving, and be an effective communicator and collaborator with our business partners/leaders, customers, and internal/external end-users.

Required Skills & Experience
  • 5+ years of experience in a related role.
  • Shows skill in participant recruiting (IPMs, scheduling tools, third party, marketing emails, phone/video customer outreach), customer outreach and soliciting feedback.
  • Use research software (Dovetail, Miro, MS Teams) for unmoderated and moderated testing/workshops, research repositories, qualitative data analysis, qualitative data analysis and taxonomy classification.
  • Experience with data and analysis tools such as Google analytics, Pendo, Excel, Full Story or equivalent.
  • Understanding of multiple user framework types (e.g., Cultural Models, Jobs-to-be-done, Mental Models/Mapping, Influence maps) and user-centered design processes.
  • Interprets metrics to regularly inform customer needs and conduct appropriate research activities.
  • Able to lead remote workshops effectively. Excellent presentation and communication skills.
  • Can explain where and how PII must be protected.

What You Will Be Doing
Tech Breakdown:
  • Plan, lead, and conduct research; analyzes findings and recommendations.
  • Owns techniques for study design, script writing and moderation and has expanded experience to explore appropriate selection and application of research methods needs discovery, taxonomy studies, diary studies.
  • Collaborates with stakeholders to understand the research questions.
  • Synthesizes analytics, customer insight, and help data to focus research.
  • Tracks patterns in analytics data to inform trends in usage.
  • Analyzes and synthesizes qualitative and quantitative data into findings and insights.
  • Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience.
  • Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps.
  • Integrate continuous improvement based on the feedback and reviews research with team members and applies best practices for governing research quality.

You will receive the following benefits:
  • Medical Insurance
  • Dental Benefits
  • Vision Benefits
  • Paid Time Off (PTO)
  • 401(k)

*Applicants must be currently authorized to work in the US on a full-time basis now and in the future*
Research show that women and underrepresented groups only apply to jobs only if they feel they meet 100% of the qualifications. Motion Recruitment encourages you to break that statistic and apply. No one ever meets all the qualifications. We look forward to your application.
Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) across 11 major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients. -- #LI-GS2

Posted by: Gabrielle Shaver