Senior UX Strategist - Boston

The role is with one of Boston’s top insurance firms. As an Experience Strategist you likely come from a Product, Design or Analytics background and, wherever you started, at some point along the way you realized all three of these were integral to each other and you were already becoming that bridge that is Customer Experience Strategy.

The Experience Strategist’s primary focus is the intersection between Human Centered Design (HCD) and our customers’ experience, the technology vision that enables that experience, the business needs that drive our partners. Most importantly you shape and own a toolkit to articulate a strategic vision informed by data and insights, and to measure the impacts of tactical implementations.

You partner with multiple Product teams within the framework of our design process (Align, Discover, Define, Design, Deliver, Measure). As a team works to frame a problem, you look to both qualitative and quantitative inputs from the business, customer research team, operational, and customer data. You validate hypotheses and identify opportunities for enhancements or pivots. With HCD, Technology and Product at your sides, you work on solution prioritization and contribute to iterative roadmaps. As you go, you always work to align user experience research insights and design with business goals and strategy. Required Skills & Experience

• Experience with operational and behavioral data and analytics
• Experience defining, tracking and measuring experience metrics
• Developing return on investment for CX / UX models
• Design, Product owner and Engineering partnerships

Desired Skills & Experience

• Bachelors Degree
• B2B & B2C background

What You Will Be Doing

• Work with Lead Strategists, VSOs (Value Stream Owners) and POs (Product Owners) on defining end-to-end visions, leading and aligning design teams on the supporting experiences
• Partner with Lead Strategists and Product Owners to ensure HCD is actively supporting the epic and story process, from intake to story-writing to setting design sprint objectives
• Partner with POs on measurement strategy and framework, and collaborating with our cross-functional team(s) to ensure we understand experience impact
• Partner with cross-value stream HCD design and CX research on journey mapping models that inform or align with the end-to-end strategy

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) {including match- if applicable}

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.