Tax Filing Client Manager - REMOTE

Charlotte, North Carolina

100% Remote


$42/hr - $45.5/hr

Motion has partnered with a premier client in finding a Tax Filing Client Manager that is 100% remote. This is a great opportunity to expand your career working with a well-known company. Are you Tax Filing Client Manager who is an expert at dealing with clients and driving conversations and escalations? Have you been a liaison with clients and payroll client teams for items such as coordination of amended returns for W-2Cs, questions on notices that need research from Payroll, Payroll schedule and calendar, and interface file submission? Are you extremely collaborative and enjoy working with your teammates in a fast-paced environment? Are you looking for your next long term career opportunity? This position may be for you.

Contract Duration: 6 months+

Required Skills & Experience

  • Advanced understanding of payroll and tax and/or related subject matter desired

  • Minimum of 5 years’ experience in payroll tax filing related field

  • Advanced understanding of regulatory and legislative guidelines desired.

  • Ability to work under tight deadlines managing multiple tasks

  • Excellent work ethic

  • Attention to detail

  • Strong verbal & written communication skills

  • Team player with ability to coordinate effort

  • Strong computer skills with current technical knowledge

What You Will Be Doing

  • Manage all aspects of client interaction for tax filing workstream

  • Meeting facilitation

  • Point of escalation for any Tax Filing related client issues

  • Addresses escalations and works to resolve issues and prevent further escalation.

  • Resolves/Pushes open items to resolution in line with Tax Filing POV.

  • Responsible for overall client delivery and satisfaction in Tax Filing.

  • Educates & coaches associates and clients and provides subject matter expertise related to tax filing.

  • Liaison with various teams for items related to tax filing, compliance changes, etc

  • Coordinate testing for Deposit and Reconciliation processes for updated interfaces

  • Monitor and audit various tasks to identify trends and process improvement opportunities

  • Variance analysis control point when issue needs escalation or analysis

  • Communicate complex issues to clients as needed

  • Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings

  • Support and provide research on compliance and regulatory issues and escalates when needed

  • Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution

  • Coordinate and/or provide needed training for new associates or processes

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Aaron Rontal

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