Tax Filing Client Manager - REMOTE

Motion has partnered with a premier client in finding a Tax Filing Client Manager that is 100% remote. This is a great opportunity to expand your career working with a well-known company. Are you Tax Filing Client Manager who is an expert at dealing with clients and driving conversations and escalations? Have you been a liaison with clients and payroll client teams for items such as coordination of amended returns for W-2Cs, questions on notices that need research from Payroll, Payroll schedule and calendar, and interface file submission? Are you extremely collaborative and enjoy working with your teammates in a fast-paced environment? Are you looking for your next long term career opportunity? This position may be for you.

Contract Duration: 6 months+

Required Skills & Experience

• Advanced understanding of payroll and tax and/or related subject matter desired

• Minimum of 5 years’ experience in payroll tax filing related field

• Advanced understanding of regulatory and legislative guidelines desired.

• Ability to work under tight deadlines managing multiple tasks

• Excellent work ethic

• Attention to detail

• Strong verbal & written communication skills

• Team player with ability to coordinate effort

• Strong computer skills with current technical knowledge

What You Will Be Doing

• Manage all aspects of client interaction for tax filing workstream

• Meeting facilitation

• Point of escalation for any Tax Filing related client issues

• Addresses escalations and works to resolve issues and prevent further escalation.

• Resolves/Pushes open items to resolution in line with Tax Filing POV.

• Responsible for overall client delivery and satisfaction in Tax Filing.

• Educates & coaches associates and clients and provides subject matter expertise related to tax filing.

• Liaison with various teams for items related to tax filing, compliance changes, etc

• Coordinate testing for Deposit and Reconciliation processes for updated interfaces

• Monitor and audit various tasks to identify trends and process improvement opportunities

• Variance analysis control point when issue needs escalation or analysis

• Communicate complex issues to clients as needed

• Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings

• Support and provide research on compliance and regulatory issues and escalates when needed

• Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution

• Coordinate and/or provide needed training for new associates or processes

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.