Help Desk Specialist

Job Description The company we are working with is a provider of installation services across the nation. They are looking to bring on an Help Desk Specialist to join their team. The company has over 27 years of mill-work installation experience and has developed installation solutions to meet the needs of end-users, retailers, distributors, builders, and manufacturers across the nation. 

They are looking for individuals that love technology and have good customer service skills. You will be working with people daily who need help troubleshooting technical issues with their computer. As a Tier 1 Technical Support Representative you will be responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues.

This will be a 6-month contract to hire opportunity. It will be onsite Monday-Friday. Onsite responsibilities for the position will be out of their Grand Prairie Texas office. Work hours are M-F covering day-time hours of 8am-6pm central time. Desired Skills & Experience

• High School Diploma or equivalent required.
• 1-year customer service experience in a call center environment.
• 1-year help desk or technical support experience preferred
• Knowledge and experience with troubleshooting of Windows Operating systems, O365, and Outlook.
• Ability to install and troubleshoot software.
• Ability to configure and support all internet browsers.
• Good written and oral communication skills.
• Regular, consistent, and punctual attendance
• Any Microsoft or Azure certifications are a plus

The Offer

• Hourly rate of $15-20/hr

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.