Genesys PureCloud Engineer

Des Moines, Iowa

Open to Remote


$80/hr - $100/hr

A growing manufacturing company is looking to hire a Genesys PureCloud Engineer to be a SME for upcoming Genesys projects. They are looking for someone with expertise working with Genesys PureCloud. You will be scripting with IVRs for call flows and build out call center sin the PureCloud environment.
You will be a lead in this role so will be training and mentoring other Engineers on the PureCloud platform. This is an ongoing contract role with great growth opportunity. Required Skills & Experience
  • Genesys PureCloud Expertise
  • Hands on Experience routing leveraging Genesys Cloud CX Architect tool
  • Strong Experience scripting/developing IVRs for call flows
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
  • Experience working in Agile Environments
Desired Skills & Experience
  • Genesys Certifications
  • NLU and Voice bot experience
  • Experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
What You Will Be Doing Tech Breakdown
  • 90% Genesys PureCloud
  • 10% Other Genesys Products
Daily Responsibilities
  • 30% Architecture
  • 30% Engineering
  • 30% Scripting
  • 10% Support

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Kayla Plasha