Help Desk/Support Technician

Job Description

The client is a national labor broker of installation services that support retailers and manufacturers. They are looking to bring on a Technical Support Specialist to their growing team. This company strives in providing the expertise of a seasoned installation service within their improvement products, including doors, windows, siding, and kitchen appliances.

In this role you will be responsible for tiers 1 and 2 support. Supporting service desk incidents while using the appropriate ticketing systems. Having a background in Windows, Mac, Active Directory, Computer hardware, and Microsoft would be ideal.

This position is full time, Contract-to-hire, onsite 4-5 days a week, and located in Grand Prairie, TX. Hourly range around $15-20/hr. 

Required Skills & Experience

• High School Degree or equivalent preferred
• Customer service experience in a call center environment
• Help desk or technical support experience preferred
• Knowledge and experience of troubleshooting Office 365 applications
• Ability to install and troubleshoot software
• Ability to configure and support internet browsers
• Mobile application support experience
• Microsoft Office Products knowledge

Desired Skills & Experience

• Certifications in Microsoft O365 or Azure
• Good written and oral communication skills
• Ability to work in team environments

The Offer

• Salary will be around $15-20/hr.

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• 2 weeks paid PTO
• 401(k) 5% match

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future

#LI-DB2

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.