Senior IT Support Analyst

New York City, New York

Local Only

Full Time

$95k - $110k

IT Technical Support Analyst

As a Senior IT Support Technician, you will join a team of engineers and provide Level I and II support. This role will help assist with user support, network troubleshooting, and a small amount of server support. Most of the work is over the phone or email. One day a week, you will have to travel to sites (within the 5 NY boroughs) to provide on-site support - otherwise you will work remotely.

Required Education & Experience

  • Bachelor’s Degree required (preferably in a technical specialization).
  • 5+ years of experience related to the responsibilities stated below
  • Ability to visit various locations primarily in New York City using company vehicle
  • Must be able to lift 50lbs or more

Preferred Qualifications & Skills

  • Experience with MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. Juniper or SonicWALL Firewalls, MDN support, Printer/Copier support, VOIP Phone System, Remote and in-person support, ticketing system, Wifi, Exchange/ Office 365 a plus.

Essential Duties & Responsibilities

  • Provide technical support to users throughout the agency as it relates to specific hardware/applications issues. This may include off standard hours support.
  • Responsible for Active Directory maintenance (add users, change passwords etc.)
  • Maintain fleet of network copier/scanners/printers.
  • Ability to respond in a timely fashion to phone calls and Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers, anti-virus software and spam software
  • Strong troubleshooting skills with strong emphasis on remote support and diagnostics
  • Desktop/laptop hardware and peripheral installations and configurations including network printers
  • Ability to take initiative and be proactive in resolving issues using standardized practices.
  • Configure phones and support them via mobile device management system
  • Troubleshoot Juniper/SonicWALL VPN issues and network connectivity issues
  • email messages for support. Track issues via department tracking system.
  • Ability to work effectively within a high paced team atmosphere and manage multiple projects.
  • Ability to communicate effectively with a diverse user population, from executives to facilities staff and determine their support needs
  • Willingness to learn, diagnose issues, and keep up with technology trends as they occur.
  • Maintain client confidentiality by keeping their data safe.

Posted by: Drew Longmore