IT Helpdesk Support Analyst

Who We Are: 
A company with facilities in the United States, Europe, and Asia, and over 40 years of business that provides high-reliability microelectronic components and services to various demanding industries, including aerospace, defense, medical, industrial, and telecommunications. These hardware/computer parts are designed to withstand harsh environmental conditions, including extreme temperatures, radiation, and vibration. 


Who You Are: 
The IT Technician will maintain the company's IT systems, provide end-user support, and manage software and related infrastructure. This encompasses a wide range of physical devices, including servers, routers, firewalls, switches, PCs, and printers. You will also be responsible for on-site troubleshooting and support for end-users, collaborating closely with individuals at all levels of the organization to ensure the seamless operation of IT systems and software. 


Responsibilities: 

• Stabilize, standardize, and maintain the hardware and software infrastructure .
• Maintain the hardware and software infrastructure for end-users.
• Improve and utilize remote PC management processes and toolsets.
• Deploy and service essential software packages.
• Provide support for Microsoft Office and Office 365, both on-premises and cloud-based.
• Collaborate with other roles in the Computer Services department to mitigate company risk through the implementation of firewalls, account settings, system backups, redundant equipment, and other measures.
• Apply project management methodology to ensure successful project outcomes.
• Develop project scopes, timelines, budgets, and action item lists to effectively manage projects, ensuring timely completion within budget while meeting business needs.
• Act as a catalyst for change within the company.
• Deliver training sessions on new systems.
• Educate users on the features and functionalities of devices that can enhance productivity.
• Empower the workforce by providing reliable tools.
• Assist in the management of vendors and consultants when necessary.

Additional Responsibilities Could Include: 

• Perform or assist with necessary operations to ensure workflow continuity, meet schedules, and uphold quality standards.
• Maintain a safe work area by adhering to safety procedures and equipment operating rules, while keeping the workspace clean and organized.
• Actively participate in various meetings and work groups to facilitate cross-functional collaboration, address concerns, obtain approvals, resolve issues, and stay informed about new developments, requirements, and policies.

Benefits/Compensation/Other:

• Health, Vision, Dental
• PTO
• 401(k)
• Mon-Fri Onsite/In-Office (Apopka, FL)
• Full-time: 50000 USD per year

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