Help Desk Analyst/onsite Philly

Philadelphia, PA


Full Time

$55k - $65k

Are you looking to join a leading technology solutions provider dedicated to delivering exceptional IT services to businesses of all sizes? This company is committed to helping clients achieve their goals through innovative technology solutions and outstanding customer support. This company is currently seeking a highly motivated and customer-focused Help Desk Analyst to join our team.
As a Help Desk Analyst, will play a crucial role in providing technical support to our clients, ensuring that their IT systems run smoothly and efficiently. You will be responsible for addressing and resolving a wide range of IT-related issues while delivering exceptional customer service. This position is an excellent opportunity for individuals who are passionate about technology, possess excellent problem-solving skills, and enjoy working in a dynamic and collaborative environment.
Responsibilities will include, provide First-Level Support, Problem Diagnosis, Documentation, Escalation, Customer Service, Remote Assistance, Hardware and Software Support, User Training, and staying up to date on Technology Trends.
  • Bachelor's degree in a related field.
  • Proven experience in a help desk or technical support role.
  • Strong knowledge of operating systems (Windows, MacOS, Linux) and common software applications.
  • Excellent communication skills, both verbal and written.
  • Exceptional problem-solving and critical-thinking abilities.
  • Customer-focused mindset with a strong commitment to client satisfaction.
  • Basic knowledge of network concepts and troubleshooting.
  • Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Competitive salary and performance-based bonuses.
  • Comprehensive healthcare benefits package.
  • Professional development opportunities and certifications.
  • Friendly and collaborative work environment.
  • Opportunities for career growth within the company.
  • Flexible work arrangements, including remote options.
If you are passionate about technology, enjoy helping others, and want to be part of a dynamic team, we encourage you to apply for the Help Desk Analyst position. Join this company in providing top-notch IT support to the valued clients and contribute to their success.

Posted by: Shawna Dunleavy

Specialization: Technical Support