Tier III IT Support Tech

A company in the construction industry is looking for a Tier III Support Tech to add to their growing team. This individual will be joining a current team of 2 and will be responsible for resolving any escalated tickets that are not able to be resolved by their out-sourced first line of defense. This individual will also be helping to write documentation and working on side projects as necessary. It will be a hyrbid position with a requirement to be in their North Phoenix office a likely 1-3 days a week. Required Skills & Experience

• 4+ years of experience in an IT Support position
• Ability to resolve complex IT issues independently
• Excellent critical thinking skills
• Strong knowledge of Windows OS
• Extensive experience working with O365, AD or Azure AD
• Experience troubleshooting hardware, printers, vpns, etc.

Desired Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science or a related field

What You Will Be Doing Daily Responsibilities

• 100% IT Support

The Offer

• Bonus Eligible

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) {including match- if applicable}

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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