Tech Support Analyst

Job Description We are seeking an experienced Technical Support Analyst responsible for ensuring the efficient operation of workstation hardware, software, mobile devices and other equipment in the Firm’s offices as assigned. This position will also provide support for firm-wide projects and initiatives. The position reports to the Firm’s IT Training & Support Manager and will be located in our San Francisco office. Required Skills & Experience

• High School Diploma, or equivalent
• Three years working knowledge of Microsoft Office and Windows 10 required.
• Working knowledge of Citrix, OWA, VPN, mobile device (Android and iPhone), video conference equipment, tracking/ticketing systems and networks required.

Preferred Experience

• Undergraduate degree in related field or commensurate working experience preferred.
• Knowledge of Aderant, Kofax PDF, iManage, VOIP phones and legal macro software strongly preferred.

What You Will Be Doing

• Provide expedient, professional white glove service to Firm employees.
• Troubleshoot software and system-related user requests escalated from the Help Desk (tier 1) team or received directly from users.
• Maintain and support local office workstation hardware and applications, VOIP phones, printers, video conference equipment and mobile devices.
• Log requests and support activities in ticketing system and ensure all special requests and deviations are documented.
• Support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware.
• Participate in weekly on-call rotation including being available after-hours, weekends and holidays when on call.
• Provide general support to the Information Technology team, as needed, including assisting with firm-wide technology initiatives.

The Offer

• On-Site in San Francisco

Looking for advice on your job search? Motion Recruitment Partners are hyper-specialized in the tech industry and offer a Salary Guide for every city Motion Recruitment operates out of. To get a salary guide for the San Francisco Bay Area, click here: https://hubs.la/H0DWWlz0
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

#LI-GA1

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.