Level 2 Support Technician

Job Description An MSP company is looking for a Level 2 Support Technician to work with a local labor union for engineers. This role will require server and system administration, in addition to any other support the client needs. You and your team will be responsible for incident management, problem management, and change management for clients. This role is full time and on-site.
This company prides itself on its clients and their culture, having long-time clients due to their exceptional customer service. This role will be very client-faced, so people will presentable personalities are highly encouraged to apply! They have amazing mentorship programs in place, so you’ll be able to learn new skills, attend webinars, and achieve new certificates to develop into a better engineer! Required Skills & Experience

• 3+ years of server and system administration experience
• Troubleshooting experience
• Experience with O365 and Azure
• Able to be very client-faced with a great attitude to give quality customer service.

Desired Skills & Experience

• Microsoft, VMware, or Cisco certifications
• Experience with MSP’s, or related companies.

What You Will Be Doing Tech Breakdown

• 33% Incident management
• 33% Problem management
• 33% Self-education

Daily Responsibilities

• 60% Hands On
• 40% Team Collaboration

The Offer

• Bonus eligible

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k)

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

#LI-OM2