Executive Desktop Support

Outstanding contract to hire Desktop Support for a leading distributor. This role is onsite and based in West Palm Beach, FL. 

Contract Duration: 6 months contract to hire

Required Skills & Experience

• MAC Computer knowledge
• Windows Operation system experience 

Desired Skills & Experience

• Windows Azure
• Apple iPhone and Android phone operation system experience 

What You Will Be Doing

Daily Responsibilities

• Delivery of executive support and ensuring executive systems are operating at peak efficiency.
• Ensure team achieves specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
• Point of escalation for all Senior Executives technology related issues.
•  Work closely with the IT Service Center to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives.
• Maintain confidentiality and privacy in all dealings with executives.
• Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base.
• Partner with other computing groups (network, data center, etc.) and business unit support teams to provide comprehensive end-user solutions. Work with IT Security for the ongoing management of end user device security (patching, anti-virus, etc.).
• Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.
• At least 5 years’ experience working with Active Directory, Azure, MS Office, Windows, macOS, Androids, iPhones/iPads, SCCM, and have a good understanding of networks, audio/video, and video conferencing.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.