NOC Technician (Remote)

Our client is looking for a NOC Technician for a 12-month contract in Charlotte, NC 28277.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 12 months


Required Skills & Experience

• Bachelor's degree or equivalent education and relevant experience
• 3+ years of related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolation of telecom equipment trouble

Desired Skills & Experience

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

What You Will Be Doing

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide high quality documentation of network failures and maintenance activity.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Manage and guide restoration bridges or calls to facilitate fix with other teams.
• Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
• Provide follow up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
• Make port and IP assignments from connection requests
• Fulfill connection requests by configuring and testing the port.
• Migration work that may start inside a maintenance window.
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.