ITSM Change Manager

Our client is seeking an ITSM Change Manager for their Scottsdale location. This is a full-time contract role with a hybrid schedule (2 days remote).

Contract Duration: 9 months

Required Skills & Experience

• This position requires a minimum of three years of technical experience in Information Technology.
• Three or more years supporting, leading, and/or adhering to Change Management.
• Minimum one year experience in Incident Management.
• Minimum one year experience in Release Management.
• Two or more years of knowledge and experience with ServiceNow.
• ITIL Foundations Certification required.
• Excellent written and verbal communication skills, including process documentation.
• Strong analytical skillset required.
• Ability to work independently and in a team is vital.
• Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• This position requires a high school diploma or GED.

Desired Skills & Experience

• Bachelor’s degree preferred

Daily Responsibilities

• Conduct change management review meeting twice weekly
• Chair daily Operational review of changes
• Publish communication for potential customer impacting changes
• Track past due change tasks
• Ensure changes comply to standards
• Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
• Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
• As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.
• Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.
• Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
• Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services
• Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met.
• Support, promote and ensure consistent alignment to IT standards, processes, and tools’
• Provide on-call support for change management and rotational for incident management.
• Provide backup support for Release Management.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.