Copywriter (Remote)

A large crypto company is looking for a contract Copywriter. This is a remote contract position.

As a Copywriter, you'll support content strategy and design for their B2C help center and internal knowledge systems to enable exceptional self-service, AI-assisted and live support customer experiences. You'll work closely with cross-functional partners to seamlessly deliver the right information to the right user at the right time.

Required Skills & Experience

• Clear, concise communication and the ability to distill complex concepts and information into simple language
• Exceptional organization and attention to detail
• Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
• Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
• BA/BS with 5+ years professional experience

What You Will Be Doing
Daily Responsibilities

• Partner cross-functionally with our Operations, Customer Success, Product, Self-Service and Automation, and Quality Assurance teams to eliminate customer friction, improve first-contact resolution, and reduce OpEx through effective, targeted content
• Develop, publish and maintain help articles and chatbot knowledge embeddings in KM’s Content Management System
• Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
• Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
• Monitor and analyze user feedback and metrics to identify opportunities for further optimization
• Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing content for better customer experiences

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.