Merchant Services Incident Consultant

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services Incident Consultant in Dallas, TX, Des Moines, IA, Atlanta, GA or Tempe, AZ (Hybrid).
Group: Merchant Services business side not technology

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months with extensions and/or FTE conversion
Required Skills & Experience

• 4+ years of Business Execution, Implementation
• Proven track record of cultivating and nurturing strong professional networks, adept at fostering meaningful relationships to drive collaborative success
• Ability to be flexible and quickly adapt to a dynamic environment and react to changing priorities, having the ability to navigate through ambiguity and change
• Strong communications with the ability to articulate ideas clearly and concisely.
• Adept at fostering collaborative relationships and adept at adapting communication style to diverse audience.
• Focus on Business Incidents.

• Incident Analyst/Management experience 
• Working in Merchant Services
• Incident triage 
• Handling credit cards incidents
  

What You Will Be Doing

• Collaborate with client personnel in Business Execution.
• Incident Triage and Analysis: Monitor and assess incoming incident reports to determine severity and impact. Conduct initial analysis to identify potential root causes and impact on operations.
• Incident Response and Resolution: Respond promptly to incidents according to established protocols and procedures. Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
• Documentation and Reporting: Maintain detailed records of incident details, response actions, and resolutions. Generate incident reports and communicate status updates to relevant stakeholders.
• Escalation and Coordination: Escalate incidents to higher-level support or management as necessary. Collaborate with senior incident management personnel for complex or critical incidents.
• Preventive Measures: Participate in the development and implementation of preventive measures to mitigate future incidents. Contribute to the improvement of incident response processes and workflows.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.