Experience Designer

An established credit union that provides services to New Hampshire and Maine is on the hunt for a communicative, caring, and creative Experience Designer to join their team full-time! The position is hybrid and requires some travel for training and meetings.

This credit union’s mission is centered around prioritizing its members over profit, creating a seamless experience for its users, as well as giving back to the community. To achieve this, they are looking to bring on an Experience Designer who is excited about the idea of finding creative ways to refine the user experience to best suit the needs of the credit union’s members while staying aligned with the company’s mission. If you are innovative, dynamic, communicative and want to utilize those characteristics in your day-to-day work, this role might be the perfect career move to make.

Required Skills & Experience

• Strong knowledge of design and prototyping tools such as Figma, Adobe, Sketch, InVision, and others
• In-depth knowledge of service design methods, including journey maps, service blueprints, jobs-to-be-done, stakeholder maps, and more.
• General knowledge of consumer banking products, across deposits, cards and lending.
• Proficient in MS office suite of products.
• Proficient in Jira and other Atlassian tools.
• Bachelor's degree required or a minimum of four years directly related experience.
• Frequently remining in stationary position operating office equipment.
• Occasionally lift and/or move up to 20 pounds.

Desired Skills & Experience

• Self-motivated; takes the initiative to accomplish necessary tasks and takes advantage of new and demanding opportunities.
• Exhibit excellent analytical, prioritization as well as time management skills

What You Will Be Doing
Daily Responsibilities

• Plans, facilitates and executes in-depth, human-centered design research with stakeholders and members, synthesizing feedback into actionable insights and proactively identifying areas of friction across physical, digital and assisted service environments.
• Leverages a range of service design tools and methodologies, including design workshops and discovery sessions, to produce journey maps and service blueprints that effectively visualize complex experience service ecosystems from both member and employee perspectives.
• Transforms underserved and unsatisfied member needs into practical, desirable, and innovative design concepts.
• Partners with stakeholders in Product Management and Product Engineering to prototype, test, and rework upon experience and service designs.
• Serves as a subject matter expert on cross-functional product pods, utilizing user-centric insights and design principles to focus on the human experience in every decision-making process, while also helping stakeholders offset short-term execution and long-term experience priorities, identifying design trade-offs to optimize agility and minimize member friction.
• Maintains a centralized member experience research database, featuring comprehensive records of previously tested and actively used user journeys and service blueprints, to serve as an essential tool for frontline and operational staff to reference while providing member service.
• Works with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and other related functions.

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.