Customer Service Rep
East Aurora, NY
Contract
$21/hr - $21/hr
Our client, a well known entertainment and American toy brand is urgently looking to hire a Customer Service Rep to join their team ON SITE in East Aurora, NY!!
** This is a 7+ month contract on W2 offering a full benefits package **
Required Skills & Experience
- Associate’s degree in business or equivalent experience.
- Experience in Customer Service or related field
- Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions
- Basic understanding of EDI technology and Purchase Orders/Invoices
Job Responsibilities
- Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.
- Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
- Enter and maintain accurate pricing and toy specifications.
- Establish and maintain system code files and customer profiles.
- Maintain proper Dating Terms and Promotional Programs on all purchase orders.
- Perform the on-line stock commitment process.
- Research and resolve domestic and direct import order and shipment problems.
- Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
- Coordinate and monitor the shipment of allocated items.
- Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.
- Maximize order fill rates to assigned accounts.
- Initiate changes or cancellations of orders to avoid shipping problems.
- Work closely with Distribution Centers to ensure timely shipment of Purchase Orders
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.