Director of Service Delivery

Job Description We are assisting a technology solutions company based in the Chicagoland area in the recruitment of a full-time Service Delivery Director. They prefer that you are onsite to build team morale, learn your environment, and overall, just be a mentor. This company provides a comprehensive range of technology sales, services, and consulting, emphasizing a personalized approach to address the unique needs of each customer and their environment.

As the Service Delivery Director, you’ll oversee the service management group, including two direct managers responsible for project services and help desk operations. The role involves implementing ITIL processes for the help desk, optimizing ticket management, and establishing best practices. The ideal candidate will demonstrate the ability to effectively communicate the benefits of proposed changes and drive organizational buy-in. Required Skills & Experience

•  Strong leadership skills to effectively manage and motivate teams.
•  Extensive experience in service management and delivery
• Proficiency in implementing and optimizing ITIL (Information Technology Infrastructure Library) processes.
• Ability to oversee and prioritize multiple projects and initiatives.
• Excellent communication skills for liaising with clients, stakeholders, and internal teams
• Strategic thinking and problem-solving abilities to address complex service delivery challenges.
• Proven track record of driving continuous improvement and efficiency in service delivery.
• Experience in resource allocation and budget management
• Understanding of industry best practices and emerging trends in service delivery
• Customer-centric approach focused on delivering high-quality service and exceeding client expectations.
• Ability to analyze data and metrics to track performance and identify areas for improvement.
• Strong negotiation and conflict resolution skills

Desired Skills & Experience

• ITIL Certifications
• At least 3+ years in a Manager/Director position at the same company

What You Will Be Doing Daily Responsibilities

• 30% Hands On
• 50% Management Duties
• 20% Team Collaboration

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) {including match- if applicable}

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.


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