Remote Service Desk Technician

A food distribution company with locations around the US is currently looking for a Service Desk Technician to add to add to their growing team. This individual will be focused on taking inbound calls from their customers who are having technical issues with the companys internal proprietary systems. An ideal candidate will have excellent customer service skills, prior call center experience and some technical aptitude.
Contract Duration: 6-12 months
Required Skills & Experience

• 1+ years of technical support/customer service experience
• Prior experience talking customer support calls
• Ability to relay highly technical information to less technical individuals
• Experience adapting in a fast-paced environment
• Ability to meet deadlines and work under pressure
• Prior expeirence working with a ticketing system and documenting interactions

Desired Skills & Experience

• Experience with Microsoft suite of tools

What You Will Be Doing
Tech Breakdown

• 100% Proprietary Systems

Daily Responsibilities

• 100% Customer Support

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.