MATRIX Resources is now “Motion Recruitment” and proud to combine job boards to bring the talent community even more expansive market opportunities.

Tier 2/3 Support Analyst / Plano, TX

Plano, Texas



$30/hr - $40/hr

A premier home builder that has offices throughout Texas is looking to bring on a Tier 2/3 Support Analyst to join their team in their Plano, TX office. 

They are ideally looking for candidates with 5 years of experience providing tier one through three support, with a main focus on tier two and three support. In this role you’ll be responsible for interacting with end users to setup, troubleshoot, and maintain the company’s desktop and mobile computing environment by respond to calls, emails and in-person requests for technical assistance. The client is looking for candidates that have experience providing in person support to executives, addressing tickets with Jira, and other project work related to Desktop level 2 tasks.

This will be an onsite 3-6 month contract to hire position in Plano, TX.

Required Skills & Experience
  • 5+ Years of experience providing IT support in a customer/client facing role
  • Windows 10/11
  • Microsoft Office 365
  • PC troubleshooting and issue resolution
  • Active Directory and Group Policy
  • Remote Desktop Support and in person deskside support
  • Excellent oral and written communication skills
  • White glove support
The Offer
  • Hourly rate on contract
  • Salary + Benefits upon conversion

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Jillian Freesman

Specialization: Technical Support