Content Strategist

Our large crypto company is looking for a contract Content Strategist. This is a remote contract position.

As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by the client's Complaints analysts to resolve customer complaints.

Contract Duration: 8-Months

Required Skills & Experience

• Clear, concise communication and the ability to distill complex concepts and information into simple language
• Exceptional organization and attention to detail
• Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
• Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
• BA/BS with 5+ years professional experience

What You Will Be Doing
Daily Responsibilities

• Partner with domain specialists to redesign and transform legacy procedures into short-form, easy to use guided workflows and checklists
• Enter and maintain the redesigned content entries in KM’s Content Management System
• Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
• Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
• Monitor and analyze user feedback and metrics to identify opportunities for further optimization.
• Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing Complaints content within Athena.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.