Senior Product Manager // Call Center

We are seeking a Product Manager to join our team and help build out and improve call center and workforce management software solutions. In this position you will be working with business and technical stakeholders to design and enhance product features, creating roadmaps, and defining product objectives.
To be successful in this position you should already be familiar with the product lifecycle, be comfortable engaging with both technical software engineering & IT stakeholders, as well as end-users and business stakeholders, gathering and specifying product requirements, and be capable of leading a product team in an agile environment. Exposure to common project agile tools (Jira, Confluence), and data tools (name SQL) are also preferred. This is a senior-level role and will also require prior work with call center and/or workforce management technology, as well as overseen technical lIT & software integrations.
This is a hybrid position (3 times per week) in Richardson, Texas Required Skills & Experience

• 5+ Years of product management experience
  • Product Lifecycle Management
  • Stakeholder engagement
  • Requirements gathering
  • Business Case development
  • Software development Lifecycle (SDLC)
• Product Experience with workforce management, call center, or similar technologies

Desired Skills & Experience

• Tools
  • Jira
  • Confluence
  • SQL
• Relevant degrees or certifications (MBA, product/project management)

What You Will Be Doing Daily Responsibilities

• 40% Hands On
• 60% Team Collaboration

The Offer

• Eligible for Annual Salary Bonuss

You will receive the following benefits:

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) & match

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.