IT Help Desk Engineer
Richburg, South Carolina
Onsite
Full Time
$19/hr - $22/hr
Job Summary:
We are seeking an IT Help Desk Engineer with 1-3 years of experience to join our team in Richburg, SC. The ideal candidate will be responsible for providing technical support and troubleshooting for our LAN/WAN networks, Office 365, and Windows operating systems. This role is crucial in ensuring smooth IT operations and providing exceptional support to our manufacturing facility's staff.
Key Responsibilities:
Qualifications:
Soft Skills:
We are seeking an IT Help Desk Engineer with 1-3 years of experience to join our team in Richburg, SC. The ideal candidate will be responsible for providing technical support and troubleshooting for our LAN/WAN networks, Office 365, and Windows operating systems. This role is crucial in ensuring smooth IT operations and providing exceptional support to our manufacturing facility's staff.
Key Responsibilities:
- Technical Support: Provide first-line technical support to end-users via phone, email, and in-person.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues related to LAN/WAN, Office 365, and Windows OS.
- Network Management: Assist in the management and maintenance of the company's LAN/WAN infrastructure.
- Office 365 Administration: Manage user accounts, permissions, and troubleshoot issues related to Office 365 applications.
- System Maintenance: Perform routine maintenance tasks such as software updates, patches, and backups.
- Documentation: Maintain accurate records of all support requests, resolutions, and processes.
- User Training: Provide training and support to end-users to help them effectively use IT systems and applications.
- Collaboration: Work closely with other IT team members to ensure smooth operations and to escalate issues as needed.
Qualifications:
- Education: Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Experience: 1-3 years of experience in an IT help desk or technical support role.
- Technical Skills:
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- Proficiency in troubleshooting LAN/WAN network issues.
- Experience with Office 365 administration and support.
- Strong knowledge of Windows operating systems and troubleshooting.
- Familiarity with Active Directory and basic network protocols.
Soft Skills:
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- Excellent problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- #LI- GA1