Tier 1 Support Engineer (Temporary)
Direct Hire
Motion Recruitment is seeking an experienced IT Support Engineer to join us in building our company, culture, and end user experience who:
What’s in it for you:
Since 1989, Motion Recruitment Partners LLC has grown into a leading global recruitment service provider offering outsourced talent solutions, perm and contingent staffing, and MSP programs to growing companies around the world. Motion Recruitment Partner’s network of operating brands (Motion Recruitment, Sevenstep, and The Goal) have a strong and proven track record with filling mission-critical positions using a unique, team-based approach to talent acquisition.
We are accepting candidates 15 days following job post. Apply now to learn more about the job opportunity and our unique culture and work environment.
- Is a creative and quick thinker
- Puts people first, and makes decisions with the end users’ best interests in mind
- Is an active learner, constantly looking to improve and grow
- Brings the energy needed to help deliver digital transformation to the business
- Is laser focused on delivering results for end users, and proactively solves problems to get there
- Respond to inquiries from the user community for business applications.
- Actively participate in projects / initiatives that either directly or indirectly impact user experience
- Help install, configure, administer, monitor, troubleshoot, manage, and support all internal users’ hardware (printers, mobile devices, laptops, and VOIP system) and software (operating systems and enterprise/non-enterprise applications)
- Records IT issues, including troubleshooting steps taken, documents resolutions for future reference, and promptly responds to IT issues, as assigned
- Provides timely and effective user support by remote assistance or in-person
- Assists with management of user accounts, mailboxes, user folders, permissions, and network group policies
- Image and deploy laptops, printers, and additional office machines in a primarily Windows environment
- Analyzing root-cause application issues, identifying their severity, and proposing fixes
- Owning customer issues from initial report to resolution, collaborating cross-functionally to fix the problem, and communicating with customers regularly regarding issue status
- Collaborating with other Support Engineers to identify high priority issues and engage the relevant business teams and stakeholders.
- Perform & Test routine end-user data backups and restores.
- Identify, mitigate, troubleshoot, and resolve hardware and software problems on workstations.
- Schedule and perform software and hardware improvements, upgrades, patches, reconfigurations.
- Manage end-user accounts, permissions, and storage allocations in accordance with best practices for security and data protection.
- Develop, document, and maintain processes, procedures, and associated training plans for appropriate use (eg. Knowledge bases).
- Accommodate remote work environment: deploy machines to newly hired employees, replacement machines; Employee on-boarding and off-boarding
- Experience supporting end users in a corporate environment
- Strong experience in Windows operating systems
- An excellent understanding of computer hardware. Working knowledge of network hardware and peripheral equipment
- Ability to send/receive frequent packages at home
- Basic Understanding of networking concepts and familiarity with Telecom technologies
- Working knowledge of identity management and SSO, and MFA
- Experience supporting enterprise security products
- Proven ability to leverage critical thinking skills to troubleshoot and resolve issues and requests in a corporate environment
- Strong experience with administration of Microsoft cloud technologies: Microsoft 365, Exchange Online, SharePoint Online, Teams, Azure AD, Intune, Autopilot
- Experience in Staffing industry applications (CRM/ATS) a plus.
- Strong ability to work independently (remote). Ability to work in the Boston office periodically.
- Excellent English verbal and written communication skills
- Excellent organizational and documentation skills
What’s in it for you:
- Compensation: $30.00-$35.00 per hour, commensurate with skill level and experience.
- Benefit package includes paid sick leave and 401k with pre- and post-tax options.
- Training, training, and more training – our virtual training program offers a library of 100+ courses with classes-based, as well as self-led content that will develop the necessary foundation for you to succeed and flourish in your role, as well as continue your learning throughout your time at Motion Recruitment Partners.
- Ongoing one-on-one support and mentorship in all aspects of your role and development
- Fun, energetic, team-oriented work environment that makes you excited to go to work every day.
- Estimated 6-month contract with possibility of extension
Since 1989, Motion Recruitment Partners LLC has grown into a leading global recruitment service provider offering outsourced talent solutions, perm and contingent staffing, and MSP programs to growing companies around the world. Motion Recruitment Partner’s network of operating brands (Motion Recruitment, Sevenstep, and The Goal) have a strong and proven track record with filling mission-critical positions using a unique, team-based approach to talent acquisition.
We are accepting candidates 15 days following job post. Apply now to learn more about the job opportunity and our unique culture and work environment.
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.