Customer Service Representative

Customer Service Representative

6-month contract (potential extension)

90% Remote (client based out of Alpharetta, GA)

**There are mandatory meetings on-site 1-2 days/month**

Our client, LexisNexis Risk, is looking for a few Customer Service Representatives to join their consumer center team to respond to all the inquiries from consumers requesting information. The team’s objective is to provide public records to companies to minimize risk of litigation being filed against LexisNexis Risk Solutions.

 

Required Skills & Experience

• Positive attitude and ability to work quickly in a fast paced environment.
• Analytical thinking and decision making on questions pertaining to consumer information
• Ability to multitask and attention to detail is a must
• Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
• Proficient oral and written communication skills.

 

Responsibilities

• Reviews claims and analyzes if disputes should be handled internally or sent externally
• Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
• Reviews reports for accuracy and correct disclosure
• Utilizes databases to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes
• Searches consumer profile and initiates disputes based on details found on consumers reports.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.