Customer Service Representative

Customer Service Representative

6-month contract (likely extending)

Hybrid in Alpharetta, GA

Our client, is looking for a Customer Service Representative to join their consumer center team to respond to all the inquiries from consumers requesting information. You'll be interacting with customers to provide information in response to inquiries include determining the client’s issue, offer possible solutions, and providing follow-up as needed.

 

Required Skills & Experience

• Ability to accurately document and record customer/client information
• Analytical thinking and decision making on questions pertaining to consumer information
• Ability to multitask and attention to detail is a must
• Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.

 

Responsibilities

• Investigate and resolve disputes within required SLAs
• Respond consumer inquiries or to notify them of dispute investigation results
• Refer unresolved consumer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.