Help Desk- 5 days on site Alexandria, VA

Help Desk

This position is a 6 month contract-to-hire.

The company is located in Alexandria, VA and the candidate will need to come in 5 days a week.

What You Will Be Doing:

• Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions.
• Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration.
• Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards.
• Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software.
• Assist with hardware moves and relocations as needed.
• Respond to support issues via phone, IM, or email.
• Accurately document desktop equipment issues, repairs, installations, and removals.
• Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution.
• Gain familiarity with and support the software applications used within the organization.
• Ensure all systems and services comply with current information security standards.
• Develop and deliver training to end users on NCMEC IT resources.
• Support external projects as directed.
• Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection.
• Maintain a professional image at all times.
• Communicate courteously and professionally with co-workers, management, law enforcement, and others.
• Adhere to all regulations, policies, work procedures, and instructions.
• Respond promptly to phone calls and correspondence.

Required Skills & Experience:

• Bachelor's degree in Information Systems or a related field from an accredited college is preferred.
• Minimum of two years of technical experience in the IT field.

• Experience supporting Microsoft Windows operating systems.
• Proficiency in supporting Microsoft 365 products.
• Experience working with EntraID and SCCM.
• Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs.
• Familiarity with IT helpdesk ticketing systems/software.
• Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques.
• Excellent technical knowledge of desktops, laptops, and tablets.
• Hands-on experience with hardware troubleshooting.
• Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.