IT Support Associate

Our client is looking for an IT Support Associate on a 11-month contract in Austin, TX. Will require working on a hybrid schedule with 2 to 3 days onsite.

Join over 20,000 employees at this global company specializing in technology-enabled claims and risk management solutions. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liability, property, disability, and absence management.
You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration: 11 Months
Required Skills & Experience

• 3 years of computer systems related experience or equivalent combination of education and experience.
• 2 years of propriety software support experience.
• 1 year of Windows operations system troubleshooting experience.
• Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office.
• Strong oral, written and business communication skills.
• Analytical, interpretive and decision-making skills Strong organizational skills.
• Excellent interpersonal and customer service skills.
• Excellent negotiation and conflict resolution skills.
• Strong stress and time management skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Desired Skills & Experience

• Associate degree in a Computer Technology field.
• JURIS or claims management application experience.

What You Will Be Doing

• Provide basic IT systems support to end users on a variety of computer system issues. Respond to telephone calls, email and technical support requests. Document, track and monitor issues ensuring a timely resolution.
• Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers.
• Provide status and follow-up information to internal or external customers.
• Escalate calls to the appropriate departments.
• Document customer issues in call tracking system timely and accurately.
• Assist real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
• Keep current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
• Provide support after hours via on-call cell phone.
• Perform other duties as assigned. Support the organization's quality program(s).

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.