IT Support Engineer

Our client is seeking a motivated and enthusiastic IT Support Engineer to join our team in Downtown Boston. The ideal candidate will have 0-2 years of hands-on experience with Microsoft, MacOS, and Windows systems and be eager to learn and grow in a dynamic environment. This is an onsite position, and the role will be contract-to-hire after 6-12 months based on performance and business needs.

Key Responsibilities:

• Provide onsite IT support for end-users, resolving hardware, software, and networking issues across Windows, MacOS, and Microsoft environments.
• Troubleshoot and resolve technical issues with desktops, laptops, printers, and other peripheral devices.
• Perform software installations, updates, and system configurations across various platforms.
• Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems.
• Manage and maintain inventory of IT equipment, ensuring devices are properly tagged and tracked.
• Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions.
• Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points.
• Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed.
• Ensure adherence to IT policies and procedures for data security, privacy, and compliance.
• Provide excellent customer service and communication to end-users and internal stakeholders.

Qualifications:

• 0-2 years of experience in IT support, troubleshooting, and problem-solving.
• Basic knowledge of Windows operating systems (Windows 10/11) and MacOS (including MacBook, iMac).
• Familiarity with Microsoft Office 365 and other productivity software.
• Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN).
• Ability to diagnose and resolve hardware and software issues effectively.
• Strong communication skills with the ability to interact with technical and non-technical users.
• Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment.
• Basic understanding of IT security best practices.
• Willingness to learn new technologies and stay up to date on industry trends.

Preferred (but not required):

• A+ Certification or other IT-related certifications.
• Experience with Active Directory, Group Policy, and Exchange Server.
• Experience with basic server administration.
• Knowledge of mobile device management (MDM) and support.

Compensation & Benefits:

• Competitive hourly rate (based on experience).
• Opportunity to transition to a full-time, permanent position after 6-12 months.
• Access to professional development resources and training.
• Opportunity to work in a collaborative and growing IT environment.

How to Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this opportunity. We look forward to reviewing your application!

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.