Senior Client Solutions Engineer
Boston, Massachusetts
100% Remote
Direct Hire
$130k - $160k
A dynamic strategy consulting group is looking for a Senior Client Solutions Engineer to join their team. This is a full-time, remote position, with a salary range between $130k and $160k.
The ideal candidate will connect customer needs with technical solutions, facilitating a smooth journey from prospect to satisfied client. Key responsibilities involve working closely with the product and engineering teams to communicate customer feedback, ensure the product aligns with market needs. You will also collaborate with the sales lead to deliver technical product demonstrations, highlighting how their product solves client-specific challenges. Above all, you need to have excellent communication skills to succeed in this role!
Required Skills & Experience
Responsibilities
The Offer
You will receive the following benefits:
The ideal candidate will connect customer needs with technical solutions, facilitating a smooth journey from prospect to satisfied client. Key responsibilities involve working closely with the product and engineering teams to communicate customer feedback, ensure the product aligns with market needs. You will also collaborate with the sales lead to deliver technical product demonstrations, highlighting how their product solves client-specific challenges. Above all, you need to have excellent communication skills to succeed in this role!
Required Skills & Experience
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to technical and non-technical audiences.
- Bachelor's degree in engineering, business, communications, or a related field.
- 3-5 years of experience in a technical sales or sales engineering role, preferably in the telecom, technology or consulting industry.
- Proven track record of working in a sales engineering, pre-sales, or technical account management role.
- Ability to work closely with clients to understand their business challenges and tailor product demonstrations to address specific needs.
- Strong problem-solving skills with the ability to translate business problems into technical solutions.
- Familiarity with network expansion planning (e.g., telecom, FTTH) is a plus.
- Experience with geospatial tools, business planning solutions, or GIS is advantageous but optional.
- Ability to work collaboratively with sales, product, and engineering teams.
- Demonstrated success in driving technical sales processes and ensuring customer satisfaction.
Responsibilities
- Act as a technical advisor during the sales process, addressing client questions and providing expert insights into the platform's capabilities.
- Guide potential customers through proof-of-concept (POC) projects, ensuring they understand the platform's impact on their business.
- Lead the onboarding process for new clients, ensuring a seamless transition from sales to implementation and focusing on rapid product adoption.
- Provide product training to new and existing clients, ensuring they have the skills and knowledge to leverage the platform effectively for network planning.
- Create customized presentations and technical documentation highlighting the platform's value proposition during sales meetings and conferences.
- Support business development by identifying upsell and cross-sell opportunities during client interactions.
- Collaborate with marketing to contribute to technical content, such as white papers, case studies, and webinars, to educate prospects and current customers.
The Offer
You will receive the following benefits:
- Medical/Dental/Vision Insurance
- Paid Time Off (PTO)
- Bonuses