Senior Technical Support Engineer

We are seeking a Senior Technical Support Engineer with expertise in Linux systems and file transfer technologies to join our dynamic team. As a Senior Technical Support Engineer, you will be responsible for providing exceptional technical

support to our clients, troubleshooting complex issues, and delivering timely solutions.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and ticketing system.
• Diagnose and resolve technical issues related to Linux operating systems and file transfer protocols.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document troubleshooting steps and solutions for knowledge sharing and process improvement.
• Assist in the development and implementation of support tools and resources.

Requirements:

• Minimum of 5 years of experience in technical support roles, with a focus on Linux systems.
• Proficiency in Linux command-line interface (CLI) and system administration.
• Strong knowledge of file transfer protocols\
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Proven track record of delivering exceptional customer service and support.

Preferred Qualifications:

• Experience with scripting languages such as Bash, Python, or Perl.
• Familiarity with network protocols and security principles.
• Previous experience in a senior or lead technical support role.

If you meet the above requirements and are passionate about providing world-class technical support, we encourage you to apply for this exciting opportunity. Join us in delivering innovative solutions and exceeding customer expectations in the fast-paced world of technology