Call Center Support Analyst - Technical Support

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months Required Skills & Experience

• Microsoft Office
• Proficient PC Skills
• Must be flexible, working in a support environment , answering call, emails, etc
• Prior experience providing Support with technology within a call center environment. Resources who have worked within a Technical Support role in the past Level 1 or 2
• Ability to provide excellent customer service via the phone and have excellent written and verbal skills to support customer base.
• Should have general technology exposure and experience providing support across multiple platforms and environments will be helpful.

Desired Skills & Experience

• Prefer call center experience.
• Understanding of the call center environment has it has a very strict schedule to manage maximum coverage of the phones.
• Customer Service orientated.

What You Will Be Doing

• Participate in or provide support for low complexity initiatives within Business Execution.
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Business Execution.
• Call volume will not be measured as much as providing resolution to the issue when brought forward.
  • Broad Technical Exposure
  • Strong Communication Skills - Phone and Written Communication skills
  • Phone Support background

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.