IT Infrastructure Support Engineer L1

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in NJ, NY, Charlotte, NC, Texas, Minnesota, Des Moines, IA and San Francisco, CA (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 4-5 years’ experience in Enterprise Tools like BigPanda, Netcool, Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now
• Strong experience and interest in Operational support - Monitoring, Alert resolution, Incident resolution, Root Cause Analysis.
• Familiar with ITIL, Incident/Problem/Event Management, Release/Deployment, Operational Readiness
• Minimum 3 - 5 years of experience leading incident triage in a large IT operations production support environment
• Prior Technical Generalist / Major Incident Management experience
• Excellent analytical and problem-solving skills?
• Strong experience and interest in Operational support – Monitoring, Alert resolution, Incident resolution, Root Cause Analysis
• Working knowledge of Splunk, AppDynamics, Thousand Eyes, Grafana, Autosys, Puppet, Service Now
• Ability to automate simple tasks using Python, Shell scripts
• Experience in .net technologies, Windows, Linux, Oracle, Autosys, Mulesoft, Open shift a plus
• Must work well under pressure
• Ability to manage multiple priorities
• Candidate must have excellent written and verbal communications skills.
• Ability to communicate effectively across all levels
• Able to work independently or as a part of the team
• Proven ability to quickly gain understanding of operational or business processes, including key stakeholders, risks, and existing control mechanisms.
• Strategic thinker with the ability to quickly assess situations and make critical decisions weighing risk verses rewards under stressful conditionals.
• Excellent communication skills, able to articulate issues in a technical manner as well as concisely write incident communications for audiences varying in seniority and role (e.g. technical and business)
• Excellent leadership and discussion facilitation skills.
• Experienced using myCTO, Remedy, Splunk, Microsoft (Excel, Project, Visio), ITIL processes.
• Ability to work effectively in high pressure situations, on an ongoing basis, maintaining attention to detail.
• Diverse experience in working in complex, global, enterprise scale environments.
• Prior Technical Generalist / Major Incident Manager experience
• Ability to work effectively as a member of a team and independently
• 3+ years’ experience working in complex, global, enterprise scale environments
• 3+ years’ experience with application/network, or relevant customer service skills
• 3+ years’ experience with Microsoft Office Suite

Desired Skills & Experience

• Background from Network, Monitoring, Infrastructure

What You Will Be Doing

• Duties include ensuring all necessary teams are engaged and focused on their tasks.
• Must be flexible, have foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.
• Flexible enough to work for extended hours and/or weekends as needed to handle high priority issues, production recoveries and provide support to monthly Integrated/Infrastructure releases.
• Provide support for 300 Enterprise Infrastructure Tools and Applications

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.