IT Support Specialist/ Tarboro, NC

IT Support Specialist

This company is a leading B2B software company dedicated to delivering scalable solutions that drive productivity and growth for clients across industries. We specialize in streamlining business operations with user-friendly platforms, backed by dedicated support and continuous innovation. As trusted partners to our clients, we build lasting relationships that fuel success and set industry standards.

Responsibilities:

• Install, maintain, and troubleshoot IT systems to ensure reliable operations
• Re-imaging computers, fax/ printer troubleshooting, MDM, iPhone support
• Provide end-user support, responding to help desk calls, emails, and technical requests
• Document, track, and monitor issues for timely resolution
• Troubleshoot and install Microsoft OS (Windows 7-11), Microsoft Office, and imaging technologies
• Deploy hardware and provide off-hour support as needed, including remote support

Qualifications:

• Strong customer service skills with the ability to multitask effectively
• Basic knowledge of computer hardware, IT systems, and LAN networking
• Familiarity with iOS and mobile devices
• Associate’s degree in IT or related field, relevant certifications, or equivalent IT experience
• Minimum 1 year of IT experience, with preference for candidates with certifications
• Valid driver’s license and willingness to travel locally as needed