Managed Service Engineer/ NOC Engineer/ Systems Administrator

This is a full-time Managed Services Engineer role with a technology-driven organization offering remote work flexibility and occasional on-site collaboration opportunities. We are seeking a skilled IT professional to take on complex challenges, resolve advanced technical issues, and drive innovation. As a key technical leader, you’ll work with cutting-edge technologies, mentor junior staff, and contribute to a fast-paced environment where your expertise will make a significant impact.

Required Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in a managed service provider (MSP) environment.
• Advanced knowledge of Windows system administration (desktop and server).
• Strong understanding of networking protocols, topologies, and security best practices.
• Proficiency in Microsoft Azure/Entra, Intune, and 365 Administration.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in cloud platforms (AWS, Azure, GCP).
• Scripting expertise (e.g., PowerShell, Python) for automation and troubleshooting.
• Familiarity with ITIL or other service management frameworks.
• Experience with LAN/WAN/VPN design and administration.
• Strong organizational, time management, analytical, and communication skills.
• Backup and recovery software implementation and troubleshooting expertise.

Desired Skills & Experience

• Familiarity with Microsoft Modern Workplace administration or development.
• ERP, CRM, and project management software experience.
• Cisco IOS and ASA knowledge.
• Remote Monitoring and Management (RMM) tools experience.
• Linux administration skills.
• Knowledge of SIEM tools and IT security best practices.
• Familiarity with automation tools like Rewst or OpenAI applications.

What You Will Be Doing

Tech Breakdown

• 50% Microsoft technologies (Windows Server, Azure, Microsoft 365).
• 25% Networking (LAN/WAN/VPN, Cisco, security tools).
• 25% Virtualization and automation (VMware, scripting, cloud platforms).

Daily Responsibilities

• 60% Hands-on troubleshooting and issue resolution.
• 20% Mentoring and training junior engineers.
• 20% Team collaboration and process improvement.