Field Tech / Network Engineer
Chicago, Illinois
Hybrid
Contract
$30/hr - $40/hr
We're working with one company who has been a trusted leader in public safety solutions for over 50 years, providing cutting-edge audio-video recording technology for law enforcement and advocacy agencies, and continues to grow by leveraging innovative tools and strong industry partnerships to support mission-critical operations.
The Field Service Technician will be responsible for supporting and troubleshooting critical recording software, integrating it with client systems, and resolving technical issues. This role requires strong networking skills (understanding TCP/UDP protocols, NATting, subnetting) and the ability to analyze network traffic and troubleshoot issues through command line tools. The technician will handle proprietary software, resolve customer issues both on-site and remotely, and collaborate with the engineering and solutions teams. This role involves some travel, occasional on-call responsibilities, and requires proficiency in problem-solving and customer-facing skills
Contract Duration: 6 – 12 Months
Required Skills & Experience
What You Will Be Doing
Tech Breakdown
The Field Service Technician will be responsible for supporting and troubleshooting critical recording software, integrating it with client systems, and resolving technical issues. This role requires strong networking skills (understanding TCP/UDP protocols, NATting, subnetting) and the ability to analyze network traffic and troubleshoot issues through command line tools. The technician will handle proprietary software, resolve customer issues both on-site and remotely, and collaborate with the engineering and solutions teams. This role involves some travel, occasional on-call responsibilities, and requires proficiency in problem-solving and customer-facing skills
Contract Duration: 6 – 12 Months
Required Skills & Experience
- Proficient in TCP/UDP protocols, NATting, and subnetting.
- Ability to analyze network traffic and troubleshoot using command-line tools.
- Experience with diagnosing and resolving software and network issues
- Understanding of command-line operations for network diagnostics and troubleshooting.
- Experience configuring and managing network devices (routers, switches, etc.) and analyzing wire traffic.
- Ability to work closely with the solutions engineering team and other departments to resolve technical challenges.
- Ability to work with proprietary recording software and integrate it with client systems.
- Available for on-call coverage twice per year for two-week cycles
- Familiarity with critical recording software or similar systems.
What You Will Be Doing
Tech Breakdown
- 50% Network Engineering
- 50% Infrastructure
- 70% Hands On
- 30% Team Collaboration
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.