Phone Support Service Desk Analyst

Join a global, highly structured enterprise with a reputation for operational excellence. We’re hiring a Phone Support Service Desk Analyst to help manage frontline IT needs for a professional services team.

In this role, you’ll be the first point of contact for technical issues, ensuring users remain productive and supported across a complex suite of tools and platforms.

It’s a great opportunity to build hands-on experience in a fast-paced environment, while supporting a tech-savvy and highly engaged user base. You'll also collaborate with a wider IT team to uphold service standards and resolve escalated issues efficiently.
Required Skills & Experience

• Extensive recent Phone Support experience
• Understanding of ITIL enivronment
• Previous support of legal services environment
• High-volume phone customer service
• Stand-Out communication

Desired Skills & Experience College/Technical Degree What You Will Be Doing

Daily Responsibilities

• 100% Phone support

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.