Voice Engineer II

This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems

Responsibilities

 

1. Performs design, implementation, maintenance and monitoring of Cisco Unified Collaboration (UC) environments.

2. Resolves complex incidents and service requests independently.

3. Generates utilization reports related to telecommunications equipment and services.

4. Maintains telecommunications inventory and database of phone numbers, parts and supplies.

5. Provide support to telecom infrastructure initiatives in the areas of Cisco Call Manager, voicemail, video conferencing and web conferencing

6. Provides server level support of the telecommunications environment including backup, capacity monitoring and server rebuild with vendor support.

7. Independently provides basic and complex administration of the telecom environments.

8. Assists with developing technical reference architecture and enterprise standards for Cisco

collaboration environments.

9. Assists in selection of new hardware and software services and/or vendors.

10. Keep current on new and innovative collaboration technologies and makes recommendations.

11. Updating telecom documentation including written narrative and Visio diagrams.

12. Provides design and complex installations for new facilities.

13. Processes service requests, coordinates with technicians and/or vendors, and schedules services to meet construction and other special projects.

14. Performs other duties as assigned.

15. Completes tasks given to accomplish group goal, functions as team member. Is polite, fair, and tactful when working with others, and responds in a timely manner.

 

Qualifications

• High school diploma or equivalent required.
• (4) years of experience including hands-on knowledge of the installation, implementation, configuring, programming, and maintenance of telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager is required.

 

Plus Skills

Associate’s degree from a recognized college or university in telecommunications, Computer Science, Information Systems related field preferred.

CCNA

Experience in healthcare setting

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.