IT Support Specialist/ Hybrid/ Cornelius, NC

Job Title: IT Support Specialist

Location: Cornelius, NC (Hybrid - 3 days on-site)

Job Type: Full-Time

Overview:

Join North Carolina’s leading Managed Service Provider (MSP) as an IT Support Specialist. This full-time role is based in Cornelius, NC, with a hybrid work setup requiring 3 days on-site. We're looking for a motivated IT professional with around 5 years of experience to provide technical support, troubleshooting, and IT solutions to a diverse range of clients. You’ll be part of a dynamic team that manages complex IT environments, delivering exceptional customer service and technical expertise.

Key Responsibilities:

• Provide Level 1- 3 IT support for desktop, network, and system-related issues for clients.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner.
• Support and maintain client IT environments, including Windows OS, Active Directory, Office 365, and other enterprise systems.
• Manage and monitor ticketing systems, ensuring timely resolution of incidents and requests.
• Assist with onsite installations, configurations, and upgrades of hardware and software.
• Collaborate with senior engineers on escalated issues and complex troubleshooting.
• Perform regular maintenance tasks such as patch management, backups, and system monitoring.
• Maintain up-to-date technical documentation and support guides for clients.
• Deliver excellent customer service, providing proactive communication and support to end-users.

Required Qualifications:

• 5+ years of IT support experience in a fast-paced environment, preferably within an MSP.
• Proficiency in Windows desktop and server environments, Active Directory, and Group Policy.
• Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP) and troubleshooting.
• Experience with Office 365 administration, email troubleshooting, and user account management.
• Familiarity with ticketing systems and remote management tools.
• Solid communication and customer service skills, with the ability to interact effectively with clients and team members.
• Ability to work both independently and as part of a collaborative IT team.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft Certifications.
• Experience supporting virtual environments (VMware, Hyper-V) and cloud technologies.
• Exposure to backup solutions, endpoint management, and security practices.

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