IT Field Support Technician / Texas

Are you an IT Support professional who is bilingual in Spanish/English seeking your next opportunity? We have a contract opening for an onsite Support Technician who will provide onsite and remote technical hardware/software support for client computers, servers, notebooks and other technologies for the company. 

This six month + contract with the potential to go permanent is on site with free parking and business casual dress code with jeans allowed. 

ESSENTIAL FUNCTIONS:

• Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
• Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
• Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
• Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
• Document and communicate system changes, maintenance schedules, and incidents effectively across teams. Including keeping ticketing system updated.
• Ensure systems adhere to company IT standards, policies, and security protocols.
• Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
• Provide second-level technical support for more complex client/server technical problems.
• Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
• Perform other duties as assigned.

JOB SPECIFICATIONS:
· Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
· Ability to diagnose and repair PC and notebook systems.

Understanding of client/server LAN/WAN environments

· Ability to resolve both first and second level client hardware/software technical problems.
· Ability to handle a fast paced, dynamic, volatile environment.
· Ability to get along well and deal with people in all levels of responsibility.
· High School Diploma required. Computer science degree or equivalent experience required. Bachelor’s degree preferred.
Microsoft MCP certification for the current desktop operating system (preferred).
· Ability to communicate well at all levels of the organization.

PHYSICAL DEMANDS:
· Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.