Service Desk Coordinator/MSP

Are you an exceptional communicator with a knack for client relations? Join our clients team as a Service Desk Coordinator.

As a full-time position, you’ll be the bridge between our clients and technical teams, ensuring a smooth flow of communication and support. Our company offers cutting-edge technology solutions to businesses, and this role is integral in delivering high-quality service to our clients, leveraging innovative tools and systems to optimize the customer experience.

We’re looking for someone who thrives in a collaborative environment and has a passion for helping both clients and internal teams succeed. This is an incredible opportunity to grow your career while gaining exposure to the latest IT service management practices and tools. You’ll be part of a close-knit team where your efforts directly impact client satisfaction and operational efficiency. If you enjoy problem-solving, communicating across teams, and ensuring excellent service delivery, this position could be your next career move!

Required Skills & Experience

• Exceptional communication skills, both written and verbal

• Strong customer service experience, ideally in an IT or service desk environment

• Ability to manage multiple priorities and tasks simultaneously

• Excellent organizational and time-management skills

• Previous experience working with service desk tools (e.g., ServiceNow, Zendesk, or similar)

• A proactive mindset with the ability to escalate issues when necessary

• Ability to work collaboratively with cross-functional teams

Desired Skills & Experience

• Familiarity with IT infrastructure, systems, and terminology

• Experience working in an MSP (Managed Service Provider) environment

• Basic understanding of ITIL or other service management frameworks

• Strong problem-solving abilities

• Client relationship management experience

What You Will Be Doing
Tech Breakdown

• 40% Communication and Coordination

• 30% Issue Management and Escalation

• 20% Client Support and Onboarding

• 10% Reporting and Documentation

Daily Responsibilities

• 50% Management Duties

• 30% Team Collaboration

• 20% Client Interaction and Follow-up

The Offer
• Bonus OR Commission eligible
You will receive the following benefits:

• Medical, Dental, and Vision Insurance

• Vacation Time

• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.