Helpdesk Engineer Needed / McDonough, GA / OnSite

A large e-commerce shop is growing their support department further. They are hiring for a Helpdesk Engineer on a full-time basis. In this role, you will be working out of their McDonough office space and performing level 1 desktop support in a Windows environment. The client is looking for someone with a strong technical understanding and able to help users with onboarding and offboarding end user accounts.

If you are someone that is looking to grow professionally in your career, then this is the perfect role for you! You will be able to gain hands-on experience on the engineering side, and really grow your career/skillset in the tech industry. Day-to-Day tasks will include managing systems, troubleshooting hardware issues, invoice posting, supporting network/system admins with local support needs, and working with M365, WindowsOS, Active Directory, and more.

Apply now!

Required skills and Experience

• 4+ years of experience in an IT Helpdesk role
• Ability to write reports such as PPT
• Advanced experience with Microsoft Office, Windows, and Active Directory
• Offboard/Onboard experience with users and devices
• Expertise with Troubleshooting and Backup Recovery
• Efficient communication skills

Desired skills and Experience

• Experience in small to medium sized companies
• Fast-paced work ethic
• Ability to commute to local office daily 7am-4pm
• Comfortability working in multi-culture environments
• VPN or Network Support Knowledge

What You Will Be Doing
Tech Breakdown

• 100% Windows
• 0% Linux

Daily Responsibilities

• 50% Helpdesk Portal Support
• 20% Assisting in Projects
• 30% team collaboration

The Offer

• Full time.

You will receive the following benefits:

• Medical, Dental, and Vision Benefits
• PTO (Up to 3-4 weeks)
• 401K and matching
• Commuter benefits
• Free lunches weekly

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.