Collections Program Manager

Our client, a leading Tax Software and Payment Solutions company, is hiring a Collections Program Manager for a 12 Month Contract opportunity. Candidates must be based out of PST or MST time. This role is 100% Remote.

Responsibilities:

• Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post charge off
• Monitor delinquency and roll rate reports and prioritize collections efforts based on delinquency levels
• Communicate with 3rd party agency managers to coordinate operations, negotiate settlements, address customer inquiry requests, and provide documents or additional details when needed with a goal towards driving down losses
• Review and analyze customer accounts to identify potential issues and recommend appropriate actions to minimize losses
• Ensure compliance with relevant regulations and company policies related to collections practices
• Respond to audit requests and manage corresponding controls within the teams risk framework.
• Utilize collection software and tools to track and document collection activities, maintain accurate records and generate reports.
• Stay informed about industry trends, best practices and new technologies related to collections management.
• Continuously assess and refine collections strategies to optimize cash flow and reduce bad debt losses.

Skills:

• 5-7+ years of experience in commercial debt collections with a focus on project/program management
• Ability to navigate between the big picture and execution details simultaneously
• Track record of taking extreme ownership in driving to decisions and outcomes
• Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
• Outstanding empathy and understanding of the small business owner and their finances
• Ability to work in a fast paced and quickly changing environment
• Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
• Analytical mindset, strong excel skills, SQL experience is nice to have

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.