Servicing Program Manager
Mountain View, CA
100% Remote
Contract
Up to $49.26/hr
Our client, a leading Tax Software and Payment Solutions company, is hiring a Program Manager for a 6 Month Contract opportunity. Candidates must be based out of PST or MST time. This role is 100% Remote.
**MUST HAVE BACKGROUND IN COMMERCIAL LENDING SERVICING**
**MUST HAVE BACKGROUND IN COMMERCIAL LENDING SERVICING**
Responsibilities
- Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues.
- Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, first payment delinquency investigations, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases.
- Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures.
- Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports.
- Ensure compliance with relevant regulations and company policies related to collections practices
- Respond to audit requests and manage corresponding controls within the teams risk framework.
- Collaborate across functions including data operations, product, engineering, marketing, customer success, accounting, finance to streamline and improve processes
- Stay informed about industry trends, best practices and new technologies related to servicing and collections.
Skills:
- 5-7+ years of experience in commercial lending servicing with a focus on project/program management
- Ability to navigate between the big picture and execution details simultaneously
- Track record of taking extreme ownership in driving to decisions and outcomes
- Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
- Outstanding empathy and understanding of the small business owner and their finances
- Ability to work in a fast paced and quickly changing environment
- Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
- Analytical mindset, strong excel skills necessary;
- SQL experience is nice to have
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.